Terms & Conditions


This website (www.happysweet.co.uk) is operated, maintained and owned by The Happy Sweet Co. Throughout the site, the terms “we”, “us” and “our” refer to The Happy Sweet Co.

The Happy Sweet Co. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

Please read these Terms of Service carefully before accessing or using our website. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


Changes to Terms of Service

You can review the most current version of the Terms of Service at any time by accessing this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Shopping with The Happy Sweet Co.

You can place an order with The Happy Sweet Co. via our website and payment can be made via Shopify Payments with a credit or debit card as well as Apple Pay or Google Pay.

We will send you an order confirmation email once your order has been placed, however this does not guarantee your order will be processed. If in some cases we are unable to meet your order request we will inform you via the email address provided and inform you of the refund policy and timeframe.

All prices on the website are in Great British Pound Sterling and include VAT at the appropriate rate on that day. All prices are subject to change and we reserve the right to amend our pricing as we see fit.

If we discover an error for any purchases you have made, we will endeavour to make you aware as soon as possible and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in contact with you, we will treat the order as cancelled. We will refund you in full if you cancel and you have already paid.

Payments are made via a secure SSL link to our payment processor. We never see any of your card details we are only told if the payment has been successful or not.



Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.



We are committed in attempting to meet all delivery times but sometimes there may be unforeseeable issues – such as postal/courier delays or logistics. We will endeavour to keep you updated as much as we can.

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged. Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’ – usually a flat cost.

We are committed in attempting to deliver our products to you in perfect condition. However, if goods arrive damaged or the pouch zip seal has been tampered with, please contact us at hello@happysweet.co.uk


Refund Policy

We can only issue refunds if items are damaged or missing. We are not able to refund orders that are not to individual taste or preference. If you wish to raise a refund request, please notify us by email sent to hello@happysweet.co.uk We may require photographic evidence if the item(s) is/are damaged. You must notify us within 14 days of receiving your order to be eligible for a refund.


Links to other websites and site content

Our Service may contain links to third-party web sites or services that are not owned or controlled by us.

The Happy Sweet Co. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that The Happy Sweet Co. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.


Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site or apps; or

  • use of or reliance on any content displayed on our site or in our apps.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of- service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or apps or to your downloading of any content on them, or on any website linked to them.

We assume no responsibility for the content of websites or apps linked on our site or our apps. Such links should not be interpreted as endorsement by us of those linked websites or apps. We will not be liable for any loss or damage that may arise from your use of them.


Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


Privacy & Cookies

The Happy Sweet Co. takes your privacy seriously. Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.


Contact Information

Any questions about the Terms of Service you may have can be sent to us at hello@happysweet.co.uk